FREQUENTLY ASKED QUESTIONS
Everything you need to know about orders, delivery, returns, and BigGrind products.
FREQUENTLY ASKED QUESTIONS
Everything you need to know about orders, delivery, returns and BigGrinds products.
ORDERS
Information about placing, changing and tracking your order.
01 How can I track my order?
Once your order has shipped, we'll email you a tracking link so you can follow it every step of the way.
02 Can I change or cancel my order?
Reach out within 12 hours of ordering and we'll do our best to update or cancel it before it ships.
03 Why haven't I received an order confirmation?
Check your spam folder first. Still nothing after an hour? Contact us at info@biggrind.com.au and we'll sort it.
SHIPPING
Delivery times, shipping costs and tracking information.
01 How long does delivery take?
Australia-wide: 2–5 business days. International: typically
7–15 business days
to major destinations (US, UK, NZ), up to 21 days elsewhere.
02 Do you ship internationally?
Yes — we ship worldwide.
03 How much does shipping cost?
Shipping is calculated automatically at checkout based on your location.
RETURNS
Return eligibility, exchanges and refund information.
01 What is your return policy?
30-day return window on unworn items with tags attached. Return postage is the customer's responsibility unless the item arrived faulty.
02 How do I return an item?
Email info@biggrind.com.au with your order number and we'll send you the next steps.
03 Do you offer exchanges?
Yes — sizing exchanges are available within Australia.
PAYMENTS
Secure checkout and accepted payment methods.
01 Which payment methods do you accept?
All major credit/debit cards and PayPal.
02 Is my payment information secure?
Yes — all transactions are encrypted and processed securely through Shopify.
PRODUCTS & SIZING
Sizing, product care and restock information.
01 What sizes do you offer?
Small, Medium, Large, X-Large.
02 Find Your Perfect Fit
Use our size guide to choose the right size with confidence and enjoy a comfortable, accurate fit
SUPPORT
Account assistance and customer support.
01 How do I contact support?
Email info@biggrind.com.au or call
0456 547 861 — we usually respond within 24 hours.
02 Do you have a physical store?
BigGrind is online only.
STILL NEED HELP?
Cannot find the answer you are looking for? Our support team is ready to help.