Privacy policy

BigGrind respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and disclose your information when you visit our website, make a purchase, contact us or otherwise use our services.

INFORMATION WE COLLECT

When you use our website or place an order, we may collect personal information including:

Your name
Billing and shipping address
Email address
Phone number
Order and purchase information
Payment-related information
Account information
Device and browser information
IP address
Information you provide when contacting us

Payment information is processed securely by our payment service providers. BigGrind does not store complete credit or debit card details.

HOW WE USE YOUR INFORMATION

We may use your personal information to:

Process and fulfil orders
Arrange shipping and delivery
Provide order confirmations and updates
Respond to customer enquiries
Provide customer support
Manage returns and refunds
Prevent fraud and unauthorised transactions
Improve our website, products and services
Comply with legal and regulatory requirements
Send marketing communications where you have chosen to receive them

SHOPIFY

Our online store is hosted by Shopify.

Shopify provides the ecommerce platform that allows us to sell our products and services to you. Certain personal information may be collected and processed by Shopify in connection with operating and providing the online store.

Shopify may process information in accordance with its own privacy policies and applicable privacy laws.

SHARING PERSONAL INFORMATION

We may share personal information with trusted service providers where reasonably necessary to operate our business, including providers involved in:

Website hosting and ecommerce services
Payment processing
Order fulfilment
Shipping and delivery
Analytics
Customer support
Marketing services

We may also disclose personal information where required by law, regulation, court order or another lawful authority.

We do not sell your personal information.

COOKIES

Our website may use cookies and similar technologies to provide website functionality, remember preferences, understand how visitors use the website and improve the shopping experience.

Your browser may allow you to block or remove cookies. Disabling certain cookies may affect some website functions.

MARKETING COMMUNICATIONS

If you subscribe to our newsletter or choose to receive promotional communications, we may use your email address or other contact details to send you information about BigGrind products, offers and updates.

You can unsubscribe from marketing emails at any time by using the unsubscribe link included in our emails or by contacting us.

DATA RETENTION

We retain personal information for as long as reasonably necessary to provide our services, fulfil orders, maintain business and financial records, resolve disputes and meet our legal obligations.

Information that is no longer required will be securely deleted, destroyed or de-identified where appropriate.

YOUR PRIVACY RIGHTS

Depending on applicable law, you may request access to or correction of personal information we hold about you.

You may also contact us if you have questions or concerns about how your personal information is handled.

We may need to verify your identity before processing certain privacy requests.

SECURITY

We take reasonable steps to protect personal information against misuse, interference, loss and unauthorised access, modification or disclosure.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

THIRD-PARTY LINKS

Our website may contain links to third-party websites or services.

BigGrind is not responsible for the privacy practices, content or security of third-party websites. We recommend reviewing their privacy policies before providing personal information.

CHILDREN'S PRIVACY

Our website and products are not intended to knowingly collect personal information from children without appropriate consent where required by law.

If you believe a child has provided personal information to us improperly, please contact us.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes to our business practices, website, services or legal requirements.

Any updated Privacy Policy will be published on this page.

CONTACT US

If you have any questions about this Privacy Policy or how your personal information is handled, please contact:

BigGrind
Registered to: Abdulahi Mohamed Romadan
ABN: 35 257 084 769
ASIC Business Name Registration Key: 1-78492629282
75 Ashley Street
Braybrook VIC 3019
Australia

Phone: 0456 547 861
Email: info@biggrind.com.au